Privacy Policy

WegaCore ("we", "us", "our") is delivery management software operated by WegaCore, based in Prishtina, Kosovo. This Privacy Policy explains what personal data we collect from businesses and individuals who use our platform, why we collect it, and the choices you have.

1. Who this policy covers

This policy applies to:

• Business accounts — companies and couriers who register on WegaCore to manage deliveries, orders, and settlements.
• Drivers — individuals assigned deliveries through a business account.
• End customers — people who place orders through a merchant's storefront hosted on our platform, or who receive a delivery arranged through it.

2. Data we collect

Account & business data

• Name, email address, phone number, and password (stored as a salted hash).
• Business name, address, and contact details provided when a business registers.
• Billing and settlement records, including invoice history and the payment method used.

Order & delivery data

• Order details, recipient name, delivery address, and order status, entered by a business or its customers.
• Driver location and delivery timestamps, used to route and track deliveries.

Driver app

The WegaCore Driver app for iOS and Android collects the following from drivers:

• Live location — while the app's map screen is open, the driver's GPS position is sent to our servers about every 5 seconds while moving and every 30 seconds while stationary. Reporting stops when the driver leaves the map screen or closes the app. We keep only the driver's most recent position, not a history of past positions. It is shown on a live map to the dispatchers of the driver's delivery company. It is not shown to end customers; the customer tracking page shows only the order status and the driver's first name.
• Navigation — during turn-by-turn navigation, the app keeps using location in the background so directions continue with the screen off. These background positions are used on the device and to calculate routes; they are not reported to dispatchers.
• Delivery confirmation — when a driver marks an order delivered from the order screen, the device's position at that moment is sent with the delivery and used to confirm or correct the map location of the delivery address.
• Camera — used only to scan order QR codes. Camera images are processed on the device and are not stored or uploaded.
• Diagnostics — crash reports and performance data (such as how long screens and requests take, sampled from about 1 in 5 sessions), collected through Sentry. These reports are not linked to the driver's name, email, or account.

Payment data

Platform subscription invoices are currently settled by bank transfer or cash, recorded manually against an invoice. We do not store card numbers or other card payment data.

Technical data

• IP address, browser type, and device information, collected automatically when you visit our site.
• On our marketing site, we use an IP-based country lookup (via a third-party geolocation service) solely to choose which language to display. The IP address is cached briefly for this purpose and is not linked to an account.

3. How we use this data

• To provide and operate the platform — account access, order management, driver dispatch, tracking, and settlements.
• To process and reconcile payments and issue invoices.
• To communicate service updates, respond to support requests, and send order/delivery notifications.
• To detect, investigate, and prevent fraud, abuse, or security incidents.
• To meet legal, tax, and accounting obligations.

4. Who we share data with

• The business you interact with — if you are an end customer placing an order through a merchant's storefront, that merchant (not WegaCore) is the data controller for your order and delivery details, and we process that data on their behalf.
• The driver's delivery company — a driver's live location, and delivery status updates are shared with the delivery company that employs or engages the driver and manages their account.
• Service providers who support our infrastructure (hosting, email delivery, error monitoring), bound by confidentiality obligations. These include:
  • Sentry — error and performance monitoring for the Driver app.
  • Apple Maps (iOS) and Google Maps (Android) — display the map in the Driver app; the map provider receives the map area being viewed.
  • Mapbox, and the public OSRM routing service as a fallback — calculate driving routes; they receive the start, stop, and destination coordinates of a route, without the driver's identity.
  • Photon (komoot) — address search suggestions; it receives the text typed into an address field.
• Authorities, where required by law or to protect our rights or the safety of our users.

We do not sell personal data. Location and other personal data are never used for advertising, and never sold or shared with third parties for tracking across other companies' apps or websites.

5. Data retention

We retain account, order, and billing records for as long as an account is active and for a period afterward as required for accounting, tax, and dispute-resolution purposes. You may request deletion of your account data at any time, subject to records we are legally required to keep.

Driver accounts are created and removed by the driver's delivery company. A driver can ask their delivery company, or email us at wegacore@gmail.com, to delete their account and associated data. A driver's live location is overwritten by each new update, so no location history is kept beyond the last known position; positions sent when confirming a delivery are used only to improve the stored location of that delivery address.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Cookies

We use essential cookies to keep you signed in and to remember your session. We do not use third-party advertising cookies.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to registered accounts by email.

9. Contact us

Questions about this policy or your data can be sent to wegacore@gmail.com.