Refund Policy
Last updated: July 28, 2026
This policy explains how refunds work for payments made directly to WegaCore, operated by WegaCore.
Scope: WegaCore is delivery management software. This policy covers subscription and billing charges paid to us. It does not cover goods or services purchased from an individual merchant's storefront hosted on our platform — those purchases are between the customer and that merchant, and are subject to the merchant's own refund terms.
1. What this policy covers
WegaCore charges registered businesses a recurring subscription fee for use of the platform, payable by bank transfer or cash at our office. This policy governs refunds of those charges.
2. Eligibility for a refund
- Duplicate or erroneous charges — if you were billed twice for the same invoice, or charged an incorrect amount due to an error on our part, we will refund the difference in full.
- Service unavailability — if the platform was unavailable for a material part of a billing period due to a fault on our side, you may request a pro-rated credit or refund for that period.
- Cancellation — if you cancel your subscription, we do not automatically refund the current billing period, but your account remains active until the end of the period you already paid for.
Refunds are not provided for change of mind after a billing period has started, or for periods during which the account was used normally.
3. How to request a refund
Contact us with your invoice reference and the reason for the request. We review each request individually and respond within 5 business days.
4. How refunds are issued
- Bank transfer payments are refunded to the originating account.
- Cash payments are refunded by bank transfer to an account you provide, or as a credit against a future invoice, at your choice.
5. Contact us
For refund requests, email wegacore@gmail.com.